Order Never Arrived or Lost in Transit? | EZ Able

My Order Says Delivered but Never Arrived. What Should I Do?

Quick answer

First check your tracking and the shipping address on your order. If it shows delivered, look around your home and give it up to three days, because carriers sometimes scan packages as delivered early. If it still hasn't turned up, start a claim with the carrier or contact us and we'll help sort it out.

Check the shipping status

Look up your order on the EZ Able tracking page. Most missing packages turn up within three days.

Things to try

  1. Confirm your shipping address. Sign in to your account and check the Deliver To: address on the My Orders page.
  2. Look around your home or building, and ask neighbors. Boxes get left at back doors, behind bushes or at the house next door.
  3. Give it three days. Carriers sometimes scan a package as delivered while it's still in transit. It usually shows up within three days of a false scan.
  4. Check your mailbox or anywhere else you get mail. Small packages may be delivered there.
  5. Look for a notice of attempted delivery. It tells you how to get your package.
  6. Check for weather delays. Weather can slow delivery. Your tracking has the latest information.

Contact the carrier

Use your tracking number to start a claim with the carrier:

Tried everything? Contact us and we'll help fix it.

Common questions

My tracking says delivered but I don't have it. Is it lost?

Not necessarily. Carriers sometimes scan packages as delivered early. Most turn up within three days.

How do I file a claim with FedEx or UPS?

Use your tracking number. Call FedEx at 1-800-463-3339, or file online with UPS or call 1-866-742-5877.

What if my package arrived damaged instead?

Report shipping damage within 2 days of delivery with photos. See our damaged items article for the steps.

Related help

Need a hand?

Call us at 877-392-2531, Monday–Friday, 9–5 Eastern. You can also open a support ticket or chat with Abby on ezable.com.