Step 1: Sign in to your account

If you've placed an order, you already have an account. Sign in to your EZ Able account, or click the account icon on ezable.com to open the sign-in area.

Enter your email and password.

Don't know your password? Click Forgot your password? and enter the same email you used to order. We'll email you a sign-in link.

Step 2: Request the return

1. Go to the order you want to return.
2. Under Shipped, click Return Items?
3. Fill out and submit the return request.

Step 3: Watch for your Return Authorization

Once you submit the request, we start the Return Authorization process. Processing times vary by manufacturer, so please allow 1–5 business days to receive your authorization by email.

The Return Authorization Form has everything you need to send the item back, including where it goes. Some items come back to EZ Able, and others go directly to the manufacturer. Any restocking fee is listed on the form.

Common questions

Can I start a return over the phone?

No. Returns must be requested through your online EZ Able account so we can start the Return Authorization.

How long does a Return Authorization take?

Allow 1–5 business days. Timing varies by manufacturer.

Is there a restocking fee?

Some items have one. If it applies, it's listed on your Return Authorization Form.

Which items can't be returned?

Made-Upon-Order, custom and sanitary items, among others. Check the return policy before you order.

Related help

• What to do if an item arrives damaged, wrong or defective
• Warranty information and warranty claims
• How to check your order status and tracking
• How to contact EZ Able
• Open a support ticket