Like any piece of equipment, a stairlift can develop problems over time. If yours won't move, makes new sounds or shows an error code, work through these checks before you request a repair. They take a few minutes and often solve the problem.

1. Check the key switch

Depending on the model, the key switch is on the top of the carriage or on the lower front cover of the armrest.

• Make sure the on/off buttons on the chair arm and on any separate control units are in the on position.
• If power comes through a spur, check that its red light is on and wasn't switched off by accident.
• Remove the key and reinsert it in the correct position.

2. Swivel the seat back to riding position

If the seat is still swiveled toward the landing, the lift won't run and will keep alerting you, often with an error code. Swivel the chair back after each use until it locks into place.

3. Lower the armrests

Most stairlifts need both armrests down to run. A raised armrest triggers a safety switch that disables the up and down controls.

4. Clear the stairs and footrest

Sensors on the footrest and carriage stop the lift if they detect anything in the way, and the display shows which sensor was triggered. Check the stairs and footrest for objects and tap both sides of the footrest to confirm it moves freely. If it's safe, move the lift away from the obstruction, then remove it.

5. Confirm the lift has power

No lights, or only a red light, usually means the lift isn't getting power. Stairlifts run on circuits and should be protected by a surge protector.

1. Check that the power supply is plugged into a working outlet.
2. If it's a switched outlet, make sure the switch is on.
3. If the outlet has a GFCI, see whether it needs to be reset.
4. Check your breaker panel for a tripped breaker.
5. Plug a lamp into the outlet. If the lamp doesn't work, the outlet is the problem. If it does, the problem is with the stairlift.

6. Check the battery disconnect switch

This is the main shutoff for the whole system, and it disables every function when it's off. It's usually on the carriage, placed where it won't get bumped, but the location varies by manufacturer.

7. Look for obstructions on the track

New flooring or carpet, small objects and trailing wires can block the rail and cause a bumpy ride or a stop partway. Check the track regularly.

8. Fix a remote that won't work

The remote lets you call or send the chair to the top or bottom with no one aboard. If it stops working, it usually needs new batteries. If you just replaced them, open the back and check they're installed the right way. If fresh, correctly installed batteries don't help, the remote may be defective and need replacing.

9. Listen to beeps and other sounds

Beeps can mean a safety device was activated, power dropped, the batteries need replacing or a part is close to failing. New noises can point to a circuit problem or a loose connection. A lift running much slower than normal usually needs new batteries. In rare cases the motor is wearing out.

Write down the pattern of short and long beeps or chirps, switch the lift off to silence it, and tell your service technician exactly what you heard.

10. Look up the error code

Most stairlifts show error codes on a display. Your owner's manual explains what each one means. Acorn owners can use our Acorn display code chart.

11. Read the owner's manual

Reading the manual before you use your stairlift helps prevent problems and covers routine maintenance tips.

Still not working?

If these checks don't solve it, call us at 877-392-2531 (Monday–Friday, 9–5 Eastern), open a support ticket or request service online. Our team will call you to schedule a service visit. We service stairlifts throughout Michigan's Lower Peninsula.

Common questions

Why won't my stairlift move when I press the button?

The most common causes are a seat that isn't swiveled back to riding position, a raised armrest, an obstruction on the stairs or footrest, the key switch being off, or no power at the outlet. Check those first.

Why is my stairlift beeping?

Beeping usually means a safety device was triggered, power dropped or the batteries need replacing. Note the beep pattern, switch the lift off and share the pattern with your technician.

What should I do if my stairlift stops halfway?

Stay seated and try to restart it, or call for help. If you must get off, move slowly and have someone help you if possible.

Do you service stairlifts in Michigan?

Yes. We service stairlifts throughout Michigan's Lower Peninsula. Call 877-392-2531 and our team will schedule a visit. We don't service Acorn stairlifts. For an Acorn lift, call Acorn Stairlifts Inc. at 1-888-563-0410.

Related help

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• Acorn stairlift display codes
• Acorn stairlift troubleshooting and support
• Shop stairlifts
• Stairlift maintenance tips
• Stairlift service tips for Northern Michigan