How Do I Request a Product Consultation?

Quick answer

Fill out our product consultation request form, chat with Abby on ezable.com, open a support ticket, or call 877-392-2531 (Monday–Friday, 9–5 Eastern). Include your name, contact information, your question and the product SKU, and a product consultant will get back to you.

Four ways to reach a product consultant

Online form. Use the consultation request form on ezable.com. This is the best choice for detailed questions or project planning.
Chat with Abby. Open the chat bubble in the lower-right corner of any ezable.com page. Abby can answer many product questions right away and can pass your question to our team.
Support ticket. Open a support ticket and a consultant will contact you.
Phone. Call 877-392-2531, Monday–Friday, 9:00 AM–5:00 PM Eastern, to talk with a product specialist.

What to include in your request

A complete request gets you a faster, more useful answer. Please include:

Your name
Your phone number and email address
Your question, in as much detail as you have
The SKU of the product you're asking about (you'll find it on the product page)

If you're asking about a shower, a measurement of your space and the location of your existing drain help a lot. If you're asking about a stairlift or platform lift, tell us where you live — we install lifts throughout Michigan's Lower Peninsula.

Good to know

Please don't send product questions to [email protected]. That inbox isn't monitored, so it isn't a reliable way to reach us. Use the form, a ticket, Abby or the phone instead.

Looking for a price instead?

If you already know what you want and need pricing, see how to request a custom quote. Businesses ordering several units can read about volume discount pricing and contractor and facility pricing.

Common questions