Quick answer
"Awaiting Shipment" means we have your order and it hasn't left the warehouse or factory yet. In-stock items ship the same or next business day. Made-Upon-Order products ship after they're built, following the lead time on the product page. Your tracking number appears once it ships.
Your order is placed and paid, and it's waiting for its turn to ship. What happens next depends on the product you ordered.
So if you ordered a Made-Upon-Order shower, it's normal to see "Awaiting Shipment" for a while. It doesn't mean your order is stuck.
Tracking appears once your order ships. You'll see it in your shipping confirmation email and on your order status. Large items ship by freight, and freight tracking can take a little longer to show up. See how to check your order status and tracking for the details.
If the lead time on the product page has come and gone and your order still says "Awaiting Shipment," let us know and we'll check with the factory for you.
Good to know
Need to cancel? An order that hasn't shipped can typically be canceled. Made-Upon-Order products can't be canceled once they enter production. See how to cancel an order.
In-stock items ship the same or next business day. Made-Upon-Order products ship after they're built, following the lead time on the product page. If that time has passed, contact us with your order number and we'll check with the factory.
Usually not. Many showers are built to order, so they stay in "Awaiting Shipment" until the factory finishes them.
As soon as your order ships. It comes in your shipping confirmation email, and freight tracking can take a little longer to appear.
An order that hasn't shipped can typically be canceled. Made-Upon-Order products can't be canceled once they enter production.
Need a hand?
Call us at 877-392-2531, Monday–Friday, 9–5 Eastern. You can also open a support ticket or chat with Abby on ezable.com.