Quick answer
If your order hasn't shipped yet, we can usually cancel it. In-stock items ship the same or next business day, so contact us right away. Made-Upon-Order products can't be canceled once they go into production.
| Type of product | When it ships | Can I cancel? |
|---|---|---|
| In stock (not Made-Upon-Order) | Same or next business day | Usually yes, if it hasn't shipped yet |
| Made-Upon-Order | After it's built (see the lead time on the product page) | Only before it goes into production |
Not sure which kind you ordered? The lead time on the product page tells you. A longer lead time usually means the product is built after you order.
Good to know
Because in-stock items leave our warehouse so quickly, timing matters. The sooner you contact us, the better the chance we can stop the shipment. If an item has already shipped, see how to request a return.
If it hasn't shipped, we can usually cancel it. Made-Upon-Order products can't be canceled once they go into production.
Products that aren't Made-Upon-Order ship the same or next business day.
Once production starts, the product is being built to your order, so it can't be stopped or resold.
It can't be canceled, but you may be able to return it. See our return request article for the steps.
Need a hand?
Call us at 877-392-2531, Monday–Friday, 9–5 Eastern. You can also open a support ticket or chat with Abby on ezable.com.