How to Request Stairlift or Lift Service | EZ Able

How Do I Request Stairlift or Lift Service?

Quick answer

Call us at 877-392-2531 (Monday–Friday, 9–5 Eastern) or open a support ticket. Tell us your address, your lift's brand and model if you know it, and what's happening. Our team will call you to discuss the issue and schedule service, usually within one business day.

Two ways to request service

  1. Call 877-392-2531, Monday–Friday, 9:00 AM–5:00 PM Eastern.
  2. Open a support ticket any time at support.ezable.com/portal/en/newticket. Our team will follow up by phone.

What to have ready

  • Your name, phone number and the address where the lift is installed.
  • The lift's brand and model, if you know it (it's often on a label on the lift).
  • What's happening: what the lift is doing or not doing, when it started, and any beeps or display codes you noticed.

If your stairlift has stopped, try the simple checks for a stairlift that won't move first. Many stops come down to a power switch, the seat position or something blocking a sensor.

What happens next

Our team will call you to discuss the issue and schedule service, usually within one business day. We'll talk through what you're seeing and set a time for a technician visit if one is needed.

Good to know

We're not an emergency service. If anyone is in danger, call 911.

Where we provide lift service

EZ Able® installs and services stairlifts, vertical platform lifts and home elevators throughout Michigan's Lower Peninsula, from our locations in Traverse City and Kentwood. If you're not sure whether we cover your area, or whether we can service your lift brand, call us and we'll let you know.

Common questions

How fast will someone call me back about stairlift service?

Our team will call you to discuss the issue and schedule service, usually within one business day.

Do you offer emergency stairlift repair?

No. We're not an emergency service. If anyone is in danger, call 911. For anything else, call 877-392-2531 or open a support ticket and we'll schedule service.

What area do you service?

We install and service lifts throughout Michigan's Lower Peninsula from our Traverse City and Kentwood locations.

Related help

Need a hand?

Call us at 877-392-2531, Monday–Friday, 9–5 Eastern. You can also open a support ticket or chat with Abby on ezable.com.