What We Ask Before Your In-Home Visit | EZ Able

What Do You Ask Before You Schedule My In-Home Visit?

Quick answer
We ask a few quick questions about your location, your project and your needs. This helps us send the right specialist, properly prepared for your visit. It only takes a few minutes.

What we ask, and why

We askSo that
Your name, best phone number and emailWe can reach you and send your confirmation.
The address of the visitWe can confirm we serve your area. We install throughout Michigan's Lower Peninsula. The address isn't always the caller's address.
Whether you own or rentWe know if the property owner's approval is needed.
What you're looking at, such as a stairlift or a liftWe send the right specialist.
How we get in: steps, a gate, a pet, parkingYour visit starts smoothly.
Who is in charge of the project and who else will be thereEveryone's questions get answered at once.
Anything that would make the visit more comfortableWe can plan for it.
Which days and times work bestWe offer a two-hour arrival window that suits you.

If you're not sure about an answer, just tell us. We never ask you to guess.

Good to know
Our technicians work Monday through Friday, between 9 and 5. We can't offer weekend visits.

Common questions

Why do you ask about my needs?

So the visit is comfortable and your specialist arrives prepared. You share only what you're comfortable sharing.

Do I need to know my measurements?

No. Your best guess is plenty for now. The in-home visit confirms the real numbers.

Is there a charge for the visit?

No. There is no charge for the in-home consultation.

Related help

Need a hand?
Call 877-392-2531, Monday to Friday, 9:00 AM to 5:00 PM Eastern. You can also send a support ticket or chat with Abby on ezable.com.