What to Expect at Your In-Home Visit | EZ Able

What Should I Expect at My In-Home Visit?

Quick answer
An in-home visit is a free consultation. Your EZ Able® specialist measures, answers your questions and confirms the details, then sends your final quote with your confirmed price. We schedule a two-hour arrival window, and your specialist contacts you when they are on the way.

What happens at the visit

  1. Your specialist arrives within the two-hour window we scheduled.
  2. They look at the area, take measurements and check anything we can't see from a phone call.
  3. They answer your questions and help you compare your options.
  4. Afterward, we send your final quote. It has your confirmed price, based on what we measured.

Preliminary quote and final quote

If we talked about your project by phone first, we sent you a preliminary quote. It is an estimate based on what you told us. The visit confirms it. Your final quote comes after the visit and shows your confirmed price. Each quote is good for 7 days.

How to get ready

  • Please have the person in charge of the project there. They can ask questions and make decisions on the spot. Anyone else involved is welcome to join.
  • For a stairlift, clear the stairs and keep the outlet nearby easy to reach. A stairlift needs an outlet within 10 feet. If there isn't one, you arrange and pay for your own electrician.
  • Tell us about anything that affects access: steps at the entrance, a gate, a pet or parking.
Good to know
Our technicians work Monday through Friday, between 9 and 5. We can't offer weekend visits. We serve Michigan's Lower Peninsula.

Common questions

Is there a charge for the visit?

No. There is no charge for the in-home consultation.

Who needs to be home?

The person in charge of the project. Anyone else involved is welcome to join, so everyone can ask questions at once.

Will I be pressured to buy?

No. The visit is to measure, answer your questions and confirm your final quote. You can take your time with it.

Can you just quote it over the phone?

You get a preliminary quote after we talk. The visit turns it into a final quote with a confirmed price, because a stairlift is fitted to your stairs.

Related help

Need a hand?
Call 877-392-2531, Monday to Friday, 9:00 AM to 5:00 PM Eastern. You can also send a support ticket or chat with Abby on ezable.com.