Everyday care

1. Keep the rail and stairs clear. Shoes, bags, cords and rugs near the rail can touch the lift's safety sensors and stop it.
2. Wipe the rail with a dry cloth. Dust and pet hair build up over time. Don't add oil, grease or lubricant unless your owner's manual tells you to. Follow your owner's manual for cleaning.
3. Park on the charging point. Your lift charges its batteries when it's parked at the charging point. Send it back there after every ride.
4. Keep the charger plugged in. Don't unplug the charger or switch off its outlet, even when you're away.
5. Test it regularly. Take a ride from time to time, even if you don't use the lift every day, and make sure the seat belt, seat and footrest work smoothly.

When to call for service

Call 877-392-2531 or open a support ticket if the lift makes a new noise, moves unevenly, stops between floors, feels loose, beeps or shows a code, or won't charge. Our team will call you to discuss the issue and schedule service, usually within one business day.

Read the full guide: Stairlift maintenance tips: keep your lift safe and reliable.

Common questions

Should I oil my stairlift rail?

Not unless your owner's manual says to. Wipe the rail with a dry cloth and follow your owner's manual.

Where should I park my stairlift?

On its charging point, at the top or bottom of the stairs. That's where the batteries charge.

How do I know my stairlift needs service?

Call us if anything changes, such as a new noise, uneven movement, unexplained stops, beeping or a charger that won't charge.

Related help

• Stairlift maintenance tips (full guide)
• Bruno stairlift beeping or won't move? Check these first
• How do I request stairlift or lift service?
• Why is the stairlift charger light red?
• Shop stairlifts
• Help Center Index: browse all topics