Orders & Shipping
How Do I Track, Find or Reorder a Past Order?
Quick answer Sign in to your ezable.com account and open the Orders page to see your past orders and their status. You can also find order details in your order confirmation and shipping emails. No account? Contact us with your name and the email you ...
What to Know Before Accepting Your Freight Delivery
Quick answer Large items like showers and shower bases ship by freight, usually in a large crate. The freight carrier typically contacts you to arrange delivery to the end of your driveway. The driver doesn't unload it for you, so plan for the crated ...
My Order Says 'Awaiting Shipment.' What Happens Next?
Quick answer "Awaiting Shipment" means we have your order and it hasn't left the warehouse or factory yet. In-stock items ship the same or next business day. Made-Upon-Order products ship after they're built, following the lead time on the product ...
Can I Cancel My Order?
Quick answer If your order hasn't shipped yet, we can usually cancel it. In-stock items ship the same or next business day, so contact us right away. Made-Upon-Order products can't be canceled once they go into production. How to cancel an order ...
Do You Ship to Canada?
Quick answer Yes, for many products. Items that ship small parcel (FedEx or UPS) can generally ship to Canada, Alaska and Hawaii for an additional fee. Send us the product SKU, your contact information and your postal code, and we'll give you a ...
How Long Does a Shower Stall Take to Ship?
Quick answer It depends on the shower. Each shower stall has its own lead time. On the product page, use When Should I Order? to enter your ZIP code and the date you need it, and we'll show you the best day and the last day to order. If you need a ...
How Do I Find the Lead Time and Shipping Time for a Product?
Quick answer Every product page on ezable.com has a Shipping Info tab that shows the typical lead time for that product. For showers, shower pans and linear drains, the map in the product photo browser shows estimated transit times once the item is ...
My Order Says Delivered but Never Arrived. What Should I Do?
Quick answer First check your tracking and the shipping address on your order. If it shows delivered, look around your home and give it up to three days, because carriers sometimes scan packages as delivered early. If it still hasn't turned up, start ...
How Do I Check My Order Status and Tracking?
Quick answer Go to ship.ezable.com and look up your order with your order number and order email, or with your tracking number. We email tracking information on every order once it ships. Track your order Open the EZ Able order tracking page. Enter ...
Where Do You Ship?
Quick answer We ship throughout the contiguous United States, with free delivery on orders of $99 or more. For an additional fee, we also ship to Canada, Alaska and Hawaii. Request a custom shipping quote for those areas. Contiguous United States EZ ...