Repair & Troubleshooting
Can EZ Able Service a Stairlift or Lift We Didn't Install?
Quick answer It depends on the lift's brand and model, so start there. Call 877-392-2531 or open a support ticket with the lift's brand, model and serial number, the address, and what it's doing. Our team will call you back, tell you on that first ...
Stairlift Care: Simple Maintenance Tips
Quick answer A little routine care goes a long way. Keep the rail and stairs clear, wipe the rail with a dry cloth, always park the lift on its charging point, and ride it regularly. If anything changes, like a new noise or a stop you can't explain, ...
How Do I Request Stairlift or Lift Service?
Quick answer Call us at 877-392-2531 (Monday–Friday, 9–5 Eastern) or open a support ticket. Tell us your address, your lift's brand and model if you know it, and what's happening. Our team will call you to discuss the issue and schedule service, ...
Bruno Stairlift Beeping or Won't Move? Check These First
Quick answer Start with the simple things. Make sure the power switch (and key, if your lift has one) is on, the seat is turned to the riding position, the armrests and footrest are down, nothing is touching the rail or footrest, and the lift is ...
Why Is My Stairlift Charger Light Red?
Quick answer A red charger light usually means the stairlift isn't charging. The most common causes are no power at the outlet, a lift that isn't parked on its charging point, a tripped breaker or blown fuse, worn-out batteries, loose wiring or a ...
Does a Vertical Platform Lift Work During a Power Outage?
Quick answer Yes, if the lift has a battery backup system. A vertical platform lift with battery backup can complete a limited number of full up-and-down trips during a power failure, so riders can reach where they need to go. How many trips depends ...
Stairlift Not Working? 11 Quick Troubleshooting Tips
Quick answer Most stairlift stops have a simple cause. Check that the key switch is on, the seat is swiveled back to its riding position, the armrests are down, nothing is blocking the stairs or track, and the lift has power. If it still won't run, ...
Spitfire Scout Scooter Flash Codes: What Each One Means
Quick answer Count the flashes on your Drive Medical Spitfire Scout, then match the number to the table below. Most codes point to a loose connection, a connected charger or a battery that needs charging, so check those first. For anything beyond ...
Acorn Stairlift Display Codes: What Do They Mean?
Quick answer When an Acorn stairlift stops, look up the fault code on its display in the charts below. Many codes point to a simple fix, like a raised armrest or something blocking the footrest. If the lift still won't run, call Acorn Stairlifts Inc. ...
Who Do I Call for Drive Medical Scooter Troubleshooting?
Quick answer For help troubleshooting or repairing a Drive Medical scooter, contact Drive Medical Technical Support at (877) 224-0946. EZ Able® isn't Drive Medical's technical support, but you can look up Spitfire Scout flash codes in our help center ...
Acorn Stairlift Troubleshooting: Who to Call for Help
Quick answer EZ Able® is not Acorn. We can replace the batteries on an Acorn stairlift in our Michigan service area, but we can't get Acorn parts. For any other Acorn repair, part or customer support in the USA, call Acorn Stairlifts Inc. at ...